Frequently asked questions

How can I confirm if my order has been affirmed?


As soon as your order has been entered into logs and payment has been authorized, the vendors will affirm the order receipt and they will begin working on it. You will get an email confirming your order details as soon as vendor gets the information and he also affirms about the same. In that following email you will given a singular OrderID (for example: BW123456), the list of the item(s) ordered and by what the time period you can expect your order to be delivered. You will be beforehand informed about the shipment of your order. Shipment details will be given with your unique OrderID and tracking digits.




Is your site secure ?


Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. We do not store credit card information on our site.




What happens if I order something and it is out of stock?


On rare occasions an item may not be available and should this occur, we will contact you and inform you regarding the delay. If the yarn is available with us, we will hand-knit one for you on priority. This may delay the shipment by a day or two hence we will contact you and take your prior approval. If the above is not possible, we will contact you and refund you the full amount to your original mode of payment.




When I buy from Greendeer, do I need to be worried about any hidden charges like duty or sales taxes?


No, the customers have not to worry about any hidden charges while purchasing from Greendeer. The prices displayed on the website for all the items are final and fully inclusive. You pay the exact amount you see on the website.